Lead Front Desk Receptionist

PT Oryza Karya · 📍 Tuban · Diposting 2026-10-12
FULL_TIME⭐ TERVERIFIKASI
Rp 11.000.000 – Rp 18.000.000 per month
PT Oryza Karya is seeking a dynamic and experienced Lead Front Desk Receptionist to join our team in Tuban. As the Lead Front Desk Receptionist, you will be responsible for providing excellent customer service, managing front desk operations, and ensuring a positive guest experience. This is a great opportunity to be part of a growing company and make a significant impact on our operations.

📋 Tanggung Jawab Pekerjaan

Greet and assist guests upon arrival and departure, providing a warm and welcoming atmosphere.,Manage and coordinate front desk operations, including check-in and check-out procedures.,Handle guest inquiries and complaints, resolving issues promptly and professionally.,Maintain accurate records of guest information and reservations.,Coordinate with other departments to ensure smooth operations and guest satisfaction.,Monitor and maintain the cleanliness and organization of the front desk area.,Lead and supervise front desk staff, ensuring high standards of service and efficiency.,Assist in training and developing front desk staff to enhance their skills and performance.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality Management, Tourism, or a related field.,Minimum of 3 years of experience in front desk receptionist roles, with at least 1 year in a leadership position.,Excellent communication and interpersonal skills.,Strong organizational and multitasking abilities.,Proficiency in using computer systems and office software.,Familiarity with guest relations management systems (GRMS) is a plus.,Ability to work well under pressure and manage multiple tasks simultaneously.,Fluent in both English and Indonesian languages.

🛠️ Keahlian

Customer serviceProblem-solvingTeam leadershipTime managementCommunicationConflict resolution
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