Customer Success Manager, Enterprise

Stripe · 📍 New York, NY,Seattle, WA,San Francisco, CA,Chicago, IL,Atlanta, GA · Diposting 2026-10-07
FULL_TIME⭐ TERVERIFIKASI
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Stripe is seeking a highly skilled and motivated Customer Success Manager to join our Enterprise team. In this role, you will be responsible for ensuring our enterprise customers achieve success with our platform and are able to maximize the value they derive from Stripe's products and services. This is a unique opportunity to work with some of the most innovative companies in the world and help them scale their businesses.

📋 Tanggung Jawab Pekerjaan

Manage a portfolio of high-value enterprise customers, driving customer success and satisfaction.,Work closely with customers to understand their business needs and challenges, and develop tailored solutions to address these needs.,Provide exceptional customer support and advocacy, ensuring customers have a positive experience with Stripe.,Collaborate with cross-functional teams to drive product improvements and enhancements based on customer feedback.,Monitor customer health and proactively identify potential issues or risks, taking appropriate action to mitigate them.,Track and report on key customer success metrics, providing insights and recommendations to drive continuous improvement.,Build and maintain strong relationships with key stakeholders, including executive leadership and technical teams.,Stay up-to-date with industry trends and best practices in customer success and enterprise sales.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.,5+ years of experience in customer success, account management, or a related role in the technology or financial services industry.,Proven track record of successfully managing and growing enterprise customer relationships.,Strong understanding of Stripe's products and services, and the ability to articulate their value to customers.,Excellent communication, interpersonal, and negotiation skills.,Ability to work independently and as part of a team in a fast-paced environment.,Strong analytical and problem-solving skills, with the ability to think strategically and tactically.,Fluency in English, both written and spoken.

🛠️ Keahlian

Customer relationship managementSales and account managementProduct knowledge and expertiseCommunication and negotiationAnalytical and problem-solving skillsProject management and coordinationIndustry knowledge and trendsFluency in English
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